Returns & Refunds Policy

Overview

We accept returns within 7 days of delivery. After this period, we cannot process a return request. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging.

To process a return, an unpacking video and images of the product are mandatory. This helps us to accept or reject the return request.

Please note that several types of goods are exempt from being returned, including perishable items like food, flowers, newspapers, or magazines.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase and a package opening video.

Refunds

Once your return is received and inspected, we will send you an email notification. We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 30 days.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time for the refund to be officially posted.
  3. Contact your bank, as there is often a processing period before a refund is posted.

If you have completed all these steps and still have not received your refund, please contact us at support@bharatsutras.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please send us an email at support@bharatsutras.com. After our confirmation, you can send the item to the following address: A/2 Shriji Co. op Housing Society, Shastri Baug, Behind PNB Bank, Sayajigunj, Vadodara -390005, Gujarat.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. A gift certificate will be mailed to you once the returned item is received.

If the item was not marked as a gift, the refund will be issued to the original gift giver.

Shipping Returns

To return your product, please mail it to: 21 Raj Krishna Ghosal Road,Post Office: Kasba, Behind Chittraranjan Girls High School, Kolkata -700042, West Bengal.

You are responsible for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it takes for your exchanged product to reach you may vary depending on your location.

For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

SHIPPING AND RETURN NOTE

We use third-party shipping services, so Bharatsutras is not responsible for damage during shipping.

We will process your refund after a thorough inspection of the returned product to ensure it is in sellable condition, with a deduction for restocking charges.

Note: 20% restocking charges will be deducted from the order amount, and the customer will receive the remaining amount, minus return shipping charges.

Need Help?

For any questions regarding refunds and returns, please contact us at support@bharatsutras.com.